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Πολιτική Επιστροφών & Πληροφορίες

Welcome to the Driving Shoe Co website (hereinafter the “Website”). The following terms and conditions of use govern your use of the Website. By entering this Web Site, you unconditionally consent to the following Terms and Conditions of Use, which can be modified by Driving Shoe Co in its sole discretion, at any time and without notice. The Terms and Conditions of Use include but are not limited to any other agreements and policies incorporated by reference herein (collectively “Terms and Conditions of Use”).

Please carefully read these Terms and Conditions of Use that can be displayed and downloaded anytime through the links on the homepage of the Website.





Our Return Policy in short
  • Contact Driving Shoe Co before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'. (Only for customers outside EU)
  • Want to switch to another size or color?  You can do that, just fill in the Return bill changes and what you want to change for. 
  • If a package is unclaimed you might have to pay a handling fee.
  • If returning the shoes Driving Shoe Co will pay for the return shipping charge. But only if customer change size, Model or color.  If just returning shoes customer will be charge one way and the return way Driving Shoe Co pay for. 
  • If change size or color Driving Shoe Co will send an new pair of shoes without any extra cost.  

Return Policy

Please contact Driving Shoe Co before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Driving shoe Co and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Driving Shoe Co suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Driving Shoe Co will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Driving Shoe Co is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

Fill in return form in package, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Driving Shoe Co reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


PRIVACY NOTICE

Data privacy is of high importance for Driving Shoe Co and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

 

Online purchase

Why do we use your personal information?

We use your personal information to handle your purchase online at Drivingshoe.com by processing your orders and returns through our online services and sending you delivery status notifications or in case of delivery of your items.

We use your personal information to manage your payments.

We also use your data to handle complaints and warranty issues regarding products.

Your personal information is used to identify you and to confirm that you have the statutory minimum age to conduct online purchases and to confirm your address with external partners.

We want to offer you different payment options and will analyze what payment options are available to you, as well as your payment history and credit controls.

What types of personal data do we handle?

 We handle the following categories of personal data

* contact details such as name, address, e-mail address and telephone number
* Payment Details and Payment History
* credit information
* order information

Who has access to your personal information?

Your personal information forwarded to third parties is used solely to provide the services listed above to you in order for companies to verify your address for communication companies to send you an order confirmation and to storage and distribution companies in connection with your delivery of your order. Payment providers for managing your payment. Credit reporting company for identity and credit checks and collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal information.

On what legal basis are your personal data processed?

Processing of your personal information is necessary in order for Driving Shoe Co to provide the service and deliver your order to you.

How long do we save your data?

We keep your information as long as you are an active customer.

Automated decision making:

When applying for credit as a payment method, we make an automated decision-making regarding the credit application. You have the right to express your opinion and contest the decision of someone in the staff.

Why do we use your personal information?

We use your personal information to send you promotional offers, information surveys and invitations via email, text messages, phone calls and letters.

In order to optimize your experience of Driving Shoe Co, we provide you with relevant information, recommend products, send reminders about items that are left in your shopping cart and send personalized offers. All of these services are based on your previous purchase, what you have clicked on and information you have shared with us.

What types of personal data do we handle?

We handle the following categories of personal data

* Contact details, such as e-mail address, phone number and zip code
* If you want updates for children (if you choose to give us it)
* gender (if you choose to give us it)
* What products and offers you have clicked on

 Who has access to your personal information?

 Data forwarded to third parties is used only to provide the service listed above to media agencies and technology providers for the distribution of physical and digital direct marketing.

We never forward, sell or exchange your data for third party marketing purposes outside Driving Shoe Co

On what legal basis are your personal data processed?

 The processing of your personal data is based on your consent when you approve direct marketing. This, with the exception of post-marketing, including directories, sent to you based on your legitimate interest.

Your right to withdraw consent:

You are entitled to withdraw consent for processing personal data at any time and deny direct marketing.

If you do, Driving Shoe Co can not send any more offers in the form of direct marketing or information to you based on your consent.

You can opt out of Newsletter as follows:

 * Follow the instructions in each marketing mail
 * Change the settings for your Newsletter

How long do we save your data? 

We will save your data for direct marketing purposes until you withdraw your consent.

For e-mail marketing, we consider you as an inactive customer if you have not opened an e-mail message in the last year.

After that, your personal information is deleted.


All enquiries: contact@drivingshoe.com

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