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RETURPOLITIK & INFO

Vilkår & Betingelser

 
Velkommen til hjemmesiden for Driving Shoe Co (herefter "hjemmesiden"). Følgende vilkår og betingelser for brug gælder for din anvendelse af hjemmesiden. Ved at tilgå denne hjemmeside, giver du ubetinget samtykke til følgende vilkår og betingelser for brug, som kan ændres af Driving Shoe Co efter eget skøn, til enhver tid og uden varsel. Vilkår og Betingelser for Anvendelse omfatter, men er ikke begrænset til, nogen andre aftaler og politikker, inkluderet ved henvisning hertil (samlet betegnet "Vilkår og Betingelser for Anvendelse").

Læs venligst omhyggeligt disse vilkår og betingelser for brug, der kan vises og downloades når som helst gennem links på hjemmesidens hovedside.




Vores returpolitik kort fortalt

  • Kontakt Driving Shoe Co før du returnerer varer.
  • Du kan returnere varer senest 30 dage efter levering.
  • Varen skal være i ny stand.
  • For at undgå toldafgifter, skal du tydeligt mærke pakken "RETURNED GOODS".
  • Ønsker du at bytte til en anden størrelse af det samme produkt? Det kan du sagtens, tag blot kontakt til os.
  • Ønsker du at bytte til et andet produkt? Det kan du sagtens, tag blot kontakt til os.
  • Hvis en pakke forbliver uafhentet, vil du måske blive nødt til at betale et ekspeditionsgebyr.
  • Hvis du returnerer skoene, betaler Driving Shoe Co for returomkostningerne. Dog kun hvis kunden vil bytte størrelse, model eller farve. Hvis skoene bare returneres, opkræves kunden forsendelsesomkostningerne den ene vej, mens Driving Shoe Co betaler for returforsendelsen. 
  • Hvis ombytningen finder sted på grund af størrelse eller farve, sender Driving Shoe Co et nyt par sko uden nogen ekstra omkostninger.  

 

 


Returpolitik

Kontakt venligst Driving Shoe Co før du returnerer nogen produkter.

Det er hensigtsmæssigt at kunden kontrollerer forsendelsen, for at sikre at den er præcis og fejlfri. I tilfælde af klager, bedes kunden kontakte Driving shoe Co og give relevante oplysninger samt årsagen til klagen.


Returbetingelser

Du kan returnere varen senest 30 dage efter levering. Varen skal være i ny stand. Hvis produktet er ødelagt eller har været i brug, vil produktet ikke blive refunderet. Sørg for at inkludere kontaktoplysninger ved returvaren og et tracking-nummer, hvis muligt. Driving Shoe Co foreslår, du får en kvittering og et pakke-ID på returforsendelsen fra fragtfirmaet, da det gør det lettere at følge returforsendelsen, hvis der bliver behov for det.

Driving Shoe Co refunderer alle returberettigede varer. Hvis du har betalt pr. faktura, har vi brug for nummeret på en bankkonto, som vi kan føre pengene tilbage til. Den nemmeste måde er, at e-maile det til os sammen med en kort beskrivelse af din sag.

Sådan returneres en pakke

Hvis en returvare sendes internationalt, skal du tydeligt markere pakken 'RETURNED GOODS', for at undgå toldafgift. Driving Shoe Co er IKKE ansvarlig for toldafgifter på returvarer. Eventuelle udgifter ifm. hermed påhviler kunden.

Ønsker du at bytte til en anden størrelse af det samme produkt?

E-mail os dine kundeoplysninger og fortæl os, at du vil returnere produktet samt hvilken størrelse, du ønsker at modtage i bytte.

Ønsker du at bytte til et andet produkt?

 

Returner produktet du har modtaget, og send os en e-mail, der fortæller, hvilket produkt, du ønsker i stedet.

Transportskader

Hvis produktet er blevet tabt eller du ved modtagelsen bemærker, at varen er blevet beskadiget under transporten, bør du straks indberette dette til os.

Uafhentede pakker

Ifm. pakker, der ikke indløses på posthuset inden for 14 dage, forbeholder Driving Shoe Co sig ret til at opkræve et ekspeditionsgebyr til dækning af returforsendelsen samt fragtfirmaets administrative omkostninger.

PRIVACY NOTICE

Data privacy is of high importance for Driving Shoe Co and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

 

Online purchase

Why do we use your personal information?

We use your personal information to handle your purchase online at Drivingshoe.com by processing your orders and returns through our online services and sending you delivery status notifications or in case of delivery of your items.

We use your personal information to manage your payments.

We also use your data to handle complaints and warranty issues regarding products.

Your personal information is used to identify you and to confirm that you have the statutory minimum age to conduct online purchases and to confirm your address with external partners.

We want to offer you different payment options and will analyze what payment options are available to you, as well as your payment history and credit controls.

What types of personal data do we handle?

 We handle the following categories of personal data

* contact details such as name, address, e-mail address and telephone number
* Payment Details and Payment History
* credit information
* order information

Who has access to your personal information?

Your personal information forwarded to third parties is used solely to provide the services listed above to you in order for companies to verify your address for communication companies to send you an order confirmation and to storage and distribution companies in connection with your delivery of your order. Payment providers for managing your payment. Credit reporting company for identity and credit checks and collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal information.

On what legal basis are your personal data processed?

Processing of your personal information is necessary in order for Driving Shoe Co to provide the service and deliver your order to you.

How long do we save your data?

We keep your information as long as you are an active customer.

Automated decision making:

When applying for credit as a payment method, we make an automated decision-making regarding the credit application. You have the right to express your opinion and contest the decision of someone in the staff.

Why do we use your personal information?

We use your personal information to send you promotional offers, information surveys and invitations via email, text messages, phone calls and letters.

In order to optimize your experience of Driving Shoe Co, we provide you with relevant information, recommend products, send reminders about items that are left in your shopping cart and send personalized offers. All of these services are based on your previous purchase, what you have clicked on and information you have shared with us.

What types of personal data do we handle?

We handle the following categories of personal data

* Contact details, such as e-mail address, phone number and zip code
* If you want updates for children (if you choose to give us it)
* gender (if you choose to give us it)
* What products and offers you have clicked on

 Who has access to your personal information?

 Data forwarded to third parties is used only to provide the service listed above to media agencies and technology providers for the distribution of physical and digital direct marketing.

We never forward, sell or exchange your data for third party marketing purposes outside Driving Shoe Co

On what legal basis are your personal data processed?

 The processing of your personal data is based on your consent when you approve direct marketing. This, with the exception of post-marketing, including directories, sent to you based on your legitimate interest.

Your right to withdraw consent:

You are entitled to withdraw consent for processing personal data at any time and deny direct marketing.

If you do, Driving Shoe Co can not send any more offers in the form of direct marketing or information to you based on your consent.

You can opt out of Newsletter as follows:

 * Follow the instructions in each marketing mail
 * Change the settings for your Newsletter

How long do we save your data? 

We will save your data for direct marketing purposes until you withdraw your consent.

For e-mail marketing, we consider you as an inactive customer if you have not opened an e-mail message in the last year.

After that, your personal information is deleted.

Alle henvendelser: contact@drivingshoe.com

 

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